Changing technology, customer feedback, and daily task management can be overwhelming for any business managing their webstore. eCommerce can be an additional revenue stream for some and a core business for others, either way, you can outsource to a team.

Hiring an ecommerce virtual assistant or an Amazon Store Specialist can sound attractive. Having an Ecommerce team, however, means that the day-to-day operations are managed with complete transparency. A professional team is representing you through your webstore. Inventory management, product listing, keyword research and SEO, link strategy, ad campaigns, customer service, customer retention, refunds, database management, and maintenance are all managed with transparency through a core set of tools.

Our call desk solutions for ecommerce businesses add a significant differentiator to your webstore and an entirely new source of data in the form of the actual conversations that are being had with your customers.

We’ve poised our call desk in a way that allows for us to operate as an extension of your team – taking precise measures to understand your vision, your goals, and the culture of your company – and above all, we focus on enhancing the customer experience.