Treating the inbound call like the gold that it is…

You do so much to make the phone ring. We understand that. That’s why we care about your customer’s experience during the call, but also we care about your goals, we drive every call to an outcome!

Stop searching for a phone answering service. You’re getting the wrong results. And you’re not doing yourself, your company, or your customers any favors.

Office Divvy provides a Customer Experience Team for your company.

Yes, a team…and also a platform. Office Divvy provides a robust, scalable, customer experience platform designed to set you apart from your competition and position you for headache-free growth. Next generation telecommunications architecture, infrastructure and equipment, telephony design, and maintenance. Progressive, cloud-based tools and systems. Daily Management. QA Controls, Error Management, and Stop Gaps.

Your team operates from our location in Palm Coast, with cloud infrastructure located in California and many major telecommunications colocation facilities across the United States.

Yes, you can create a great impression on the phone, and make your callers feel great while being connected to you. And if you’re not available we send comprehensive, detailed messages so you never miss a potential client. But that’s the least that we do for you and your business!

You will learn all about it here!

Customer Experience Team: Call Desk

Located in Florida. Serving companies in six states and counting.

High-Touch Call Desk for your company by Office Divvy starts from as low as $399 / month.  Our programs include a toll-free or local phone number anywhere in the United States, as well as live professional phone answering during business hours, live call patching/routing, after-hours business rules and voice mail by email.

Additional services include shared calendar appointment setting, CRM actions, RSVP, inbound customer service and/or inbound ecommerce sales.

What does high-touch phone answering mean?
High-touch is the operative word. The intention is to deliver something human.  Yes calls are connected and messages are sent, but this is all done with a human touch, and with the caller’s experience on mind. The emphasis is on effectiveness, respect, and listening for ways to add greater value for the caller. Not being a robot, not being a machine, literally or figuratively. For us, this is “high touch phone answering“.

From Startups to solo-practitioners to non-profits and mature organizations.  Our Call Desk solutions operates on a business-class platform.

Phone Answering Plans Include

No investment in equipment on your part in required. We answer your calls with your company name, follow your general scripts, business rules and action-plan, we announce the caller to you or different members of your team, and patch calls seamlessly to the cell phone, home phone, business phone etc. or just take a message and relay it by email. That’s all expected, right?

We do all that with heart, extreme professionalism, with caller experience in mind but never forgetting what matters most is to deliver the result to our client’s (you) desired outcome.

Here is where we really differentiate:

We can schedule your appointments whether they are consultation sessions, estimate scheduling, or service calls. We can take customer service calls and drive those to conclusions. We can provide a complete e-commerce call-desk solutions where we take care of inbound sales. We can provide a simple CRM or integrate with your existing cloud-CRM solution. You get the idea.

Or if you’re looking for any of the niche industry related phone answering, here are more options: Professional Phone Answering Service for Lawyers | Phone Answering for Attorneys in Flagler and Volusia County | Phone Answering Service for Consultants | Phone Answering for Property Management Companies | Phone Answering Service for Property Maintenance Companies | Phone Answering for Plumbers & Plumbing Companies | Phone Answering Service for Startups | eCommerce Call Center | Back Up Phone Answering | Phone Answering for Coworking Spaces | Phone Answering for Bookkeeping and CPA Firms | Phone Answering for Heating and AC Companies